Frequently Asked Questions (FAQs)
Welcome to the Koolmax Group Ltd FAQ page. Below you’ll find answers to common questions about commercial refrigeration, catering equipment, delivery, installation, warranty, servicing, and more.
Ordering & Delivery
Q: How do I place an order?
You can order directly through our website, by phone, or by email. Contact one of our team members for personalised support if you need help selecting products.
Email:
info@koolmaxgroup.com
Phone: 01204 324433
Q: Can I amend or cancel my order?
If your order hasn’t been dispatched, we can usually amend or cancel it. Please contact us as soon as possible with your order number.
Q: Do you deliver throughout the UK?
Yes — Koolmax Group Ltd delivers commercial refrigeration and catering equipment across mainland UK. Delivery times vary by product and location but we’ll provide tracking and estimated arrival details once your order is confirmed.
Product & Specification
Q: How do I choose the right refrigeration size or type?
If you’re unsure which product best suits your needs, contact our team with details of your space, usage, and volume requirements. We offer guidance based on experience and technical specifications.
Q: Are the products energy efficient?
Yes — Koolmax Group Ltd delivers commercial refrigeration and catering equipment across mainland UK. Delivery times vary by product and location but we’ll provide tracking and estimated arrival details once your order is confirmed.We supply leading refrigeration and catering brands that meet UK energy efficiency standards, including Minimum Energy Performance Standards (MEPS) and current energy labelling requirements.
Installation & Servicing
Q: Do you offer installation?
Yes, installation services can be arranged for most commercial refrigeration and catering equipment. Some systems require specialist engineers, particularly split refrigeration or systems containing refrigerants. We can recommend qualified installers if required.
Q: Can you service or maintain equipment purchased elsewhere?
Our aftercare and servicing team can often provide maintenance for third-party equipment — contact us with your make and model and we’ll advise on options.
Warranty & Returns
Q: Is there a warranty?
Most products come with a manufacturer’s warranty. Warranty length and terms vary by brand and product type. Full warranty details can be supplied on request before purchase.
Q: What is your returns policy?
Returns on eligible products are accepted in accordance with our returns terms, provided items are unused and in original packaging. Certain equipment, particularly made-to-order or installed products, may have different return terms — please contact us for details.
Refrigerant & Compliance
Q: Do I need a specialist engineer for installation?
Some refrigeration systems, especially remote or split systems, contain refrigerants and must be installed by certified F-Gas registered engineers. We can advise you on requirements for your specific equipment.
Q: What about disposal of old equipment?
We support environmentally responsible disposal and recycling in line with UK waste regulations (including WEEE). Ask our team about recycling options when purchasing replacement equipment.
Finance & Leasing
Q: Do you offer leasing or finance options?
Yes — we work with finance partners to provide flexible leasing options, helping you spread the cost of commercial refrigeration across manageable monthly payments (subject to eligibility and approval).
Contact us to discuss available finance solutions.
Commercial & Public Sector Accounts
Q: Can my business open a trade account?
Yes — we provide trade accounts for businesses, public sector organisations, and larger buyers. Contact us for bespoke pricing, account setup, and support with procurement documentation.
Contact & Support
If your question isn’t listed here, or you need more detailed guidance:
Email:
info@koolmaxgroup.com
Phone:
01204 324433
Our team is available to help with product selection, technical specifications, compliance questions, delivery updates, and more.
Still Have Questions?
We’re committed to excellent customer service and expert support. Reach out anytime — we’re here to assist.