Delivery & Returns – Quick Facts

Below are the key delivery, returns and refund facts you need to know when buying commercial refrigeration, catering equipment and related products from Koolmax Group Ltd.

If you have further questions, please contact us:

Mail info@koolmaxgroup.com Phone 01204 324433

Delivery – Key Points

Delivery Areas

  •   ✔   We deliver throughout mainland UK.
  •   ✔   Delivery charges are based on weight, size and location.
  •   ✔   Remote locations may attract additional charges.

Delivery Timeframes

  •   ✔   Smaller stocked accessories may be dispatched mainland UK.same or next working day
  •   ✔   Larger refrigeration equipment is typically shipped within 7–14 working days, dependent on availability.
  •   ✔   Made-to-order or bespoke units may take longer.

Delivery Tracking

  •   ✔   You will receive dispatch and tracking information once your order leaves our warehouse.
  •   ✔  Estimated delivery windows will be communicated where available.

Delivery Access Requirements

  •   ✔   Please ensure sufficient access for delivery at your site (e.g., doors, corridors, ground-floor access).
  •   ✔   If you have access restrictions or require timed delivery slots, notify us when ordering.

Returns – Quick Facts

Return Eligibility

  • Products are normally eligible for return if:
  •   ✔   They are unused and in original packaging
  •   ✔   All accessories and manuals are included
  •   ✔   The return is arranged within the specified timeframe
  •   ✘   Bespoke, made-to-order products are typically non-returnable

Return Time Limits

  • 14 days from receipt – stocked accessories and small items
  • 7 days from receipt – large refrigeration and major equipment

Please contact us promptly to confirm eligibility before returning any product.

Return Costs

  •   ✔   Return shipping is usually the customer’s responsibility unless the product is faulty or incorrectly supplied.
  •   ✔   Return costs vary by size and carrier — we can help estimate typical charges.

Faulty or Incorrect Goods

  • If you believe your item is:
  •   ✘   Faulty
  •   ✘   Not as described
  •   ✘   Incorrectly supplied
  • Please follow these steps:
  •     •  Contact our team immediately
  •     •   Provide your order reference
  •     •   Send clear photos and description of the issue

We will arrange either a replacement, refund, or repair where applicable

Refunds – What to Expect

  •   ✔   Refunds are processed once the return is received and checked
  •   ✔   Refunds are normally issued to the original payment method
  •   ✔   Refund processing can take 5–10 working days after return receipt

Actual bank or card provider timings may vary.

Need Help?

We’re here to assist with any questions relating to delivery, returns, refunds or dispatch updates:

Mail info@koolmaxgroup.com Phone 01204 324433