Warranty

2 Year Parts Warranty

All integral products supplied by Koolmax are sold with 2 years parts warranty as standard. In general terms, all electromechanical parts are covered against defects and will be replaced like for like or with a component which is compatible with the product.

Exceptions
Unless confirmed as being damaged within 24 hours from initial delivery, all cosmetic items and fabricated items are specifically not covered by the warranty.

• Shelves / baskets, trays and pans are specifically not covered by warranty.
• Light bulbs, tubes and gaskets and trims are deemed consumable and not covered by warranty.
• Other consumable items and breakables are not covered by warranty.
• Stock loss due to unit failure, or claims for consequential losses are excluded from warranty.

Important Notes
Warranty is invalidated if non approved parts are fitted, unless specified by Koolmax.

Warranty is not transferrable.

Use of equipment other than for its designated purposes invalidates the warranty.

Koolmax reserves the right to request engineer’s diagnosis reports before supplying parts if applicable.

The serial number of the unit at fault must be supplied for warranty to be implemented.

We reserve the right to collect faulty parts for assessment if applicable.

Labour Warranty (1 Year Option)
Should Labour warranty be purchased, Koolmax will attend site free of charge and repair items that have failed within warranty, subject to exclusions listed in ‘Exceptions’ and ‘Important notes’ or the section headed ‘2 Year Parts Warranty’. The following list details parts and faults which are not considered part of any Service Contract and will be invoiced on a chargeable basis.

Labour Warranty Exceptions.
No fault found; general misuse, abuse and site issues and cabinet location; general cleaning and maintenance; damage caused by movement within premises or relocation; blocked drains; defective power source or use of extension sockets; incorrect power source; following repair by an unauthorised party; general refurbishment.

Regular maintenance in accordance with the manufacturer’s specification must be adhered to.

Service Levels
Koolmax service department operates from Monday to Friday inclusive and the opening times are 9am – 5pm.

Our service aim is for:
1. Next working day Engineer attendance subject to 1pm cut off time on the day prior. (Initial call)
2. Unit to be fixed and operational within 3 working days, subject to parts availability where applicable.
3. Only if a repair cannot be completed, we reserve the right to exchange the unit at our discretion.

Other Notes
Koolmax accepts no liability for any losses howsoever caused as a result of the failure of equipment covered by this agreement.

This agreement is with the original purchaser only and is not transferable.

Koolmax will not be liable for consequential damage or loss of whatever nature arising from or in connection with the equipment.

Parts warranty commences for a period or 2 years from the date of the original sales invoice.

Standard Labour Warranty commences for a period of 1 year from the date of the original invoice.

Parts warranty where applicable is provided for UK mainland, N. Ireland, Republic of Ireland and Offshore Islands. Labour warranty where applicable can only be offered for UK mainland, N. Ireland, Republic of Ireland. Any product exported outside of the UK is EX WORKS and excludes any warranty (except Republic of Ireland).

This is in addition to and does not in any way effect the statutory rights of the purchaser.